Through working with Infinite Possibilities, we have more co-operation between teams and functions than there was previously. It is easier now to move people on to different tasks to suit client needs. Individually, staff recognise their part in the whole process more easily and attitudes are more positive. Communication both ways has improved considerably and we are now achieving higher output with fewer, but more motivated staff.

After a re-organisation of the business, the Senior Management Team decided it was necessary to generate greater levels of employee engagement. The process implemented by Charles and the management team has been invaluable. Now, after 3 years in place, we are still seeing the benefits of this approach.